Make better toast.
Seth Godin had an interesting piece yesterday morning. He has a toaster that makes toast in 10 steps, which is cumbersome for a toaster. He compared it to ebay, which took him 11 steps to pay them $6. I think Seth missed an important point that he could have made.
We make websites. We as in (presumably) you, and myself. Assumedly, we all do this for a living. This means that most of the day, we’re business people. A wise man once said, “My money is your wallet. I just have to figure out how to get it into mine.” Eleven steps is not going to cut it unless you’re a powerhouse like ebay.
I’d like to point out Apple, yet again. It’s not that I’m a fan, it’s just that they do a lot of things right. You see, I, like everyone else on the internet, have only to fire up pirate bay if I want free music. But almost all of my music is purchased music. If I want a new song I simply pop open iTunes and buy it. It’s on my iPhone in seconds. Apple took one of the most saturated, overdone markets on the planet and figured out a way to get their money out of my wallet… they made it easier for me to spend money.
That’s what it’s all about in business, right? Making money. Making bread… and sometimes toast.
My advice to Seth is this: Throw out that toaster. It reinvented the wheel for no reason whatsoever. Go back to when toasters tosted bread in 2 steps.
Don’t confuse movement for progress, people.



